Privacy Policy & Terms of Service

Last Updated: 12/12/2025

IntroductionYour RightsData SecurityContact Information

Introduction

Welcome to Yalla Hop. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This policy applies to all services provided through our platform for bus and tour ticket bookings in the European Union and Egypt.

Data Controller

Yalla Hop is the data controller responsible for your personal information. For any inquiries regarding this policy or your data, please contact us through the contact information provided at the end of this document.

Information We Collect

Personal Information

When you create an account or book tickets, we collect:

  • Full name
  • Email address
  • Phone number
  • Payment information (processed securely through payment providers)
  • Booking history and preferences

Technical Information

We automatically collect certain technical information:

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

Legal Basis for Processing (GDPR)

Under the EU General Data Protection Regulation (GDPR), we process your personal data based on:

  • Contract Performance: To provide booking services and process transactions
  • Legitimate Interests: To improve our services, prevent fraud, and ensure security
  • Legal Obligation: To comply with tax, accounting, and legal requirements
  • Consent: For marketing communications (you can withdraw consent at any time)

How We Use Your Information

We use your personal information to:

  • Process and manage your bookings
  • Send booking confirmations and tickets
  • Provide customer support
  • Process payments and refunds
  • Send service-related notifications
  • Improve our services and user experience
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure platform security
  • Send promotional offers (with your consent)

Data Sharing and Disclosure

We may share your information with:

  • Transport operators and tour providers to fulfill your bookings
  • Payment processors to handle transactions securely
  • Service providers who assist in operating our platform
  • Law enforcement or regulatory authorities when required by law
  • Business partners (only with your explicit consent)

We do not sell your personal information to third parties.

International Data Transfers

If we transfer data outside the European Economic Area (EEA), we ensure adequate protection through:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

Your Rights

Under GDPR (EU residents)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ('right to be forgotten')
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Under Egyptian Data Protection Law

  • Right to know what personal data we hold
  • Right to request correction of inaccurate information
  • Right to request deletion of your data (subject to legal requirements)
  • Right to object to data processing for marketing purposes

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill bookings
  • Comply with legal and tax obligations (typically 7 years for financial records)
  • Resolve disputes and enforce our agreements
  • Maintain business records and analytics

After the retention period, we securely delete or anonymize your data.

Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential platform functionality
  • Remember your preferences and settings
  • Analyze usage patterns and improve services
  • Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

Children's Privacy

Our services are not intended for individuals under 16 years of age (18 in Egypt). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

Booking Terms and Conditions

Cancellation and Refunds

Cancellation and refund policies vary by service provider. Please review the specific refund policy displayed during booking. Generally:

  • Cancellations are subject to the refund policy of the specific trip or tour
  • Refund processing may take 7-14 business days
  • Some bookings may be non-refundable
  • Service fees may be non-refundable

Booking Modifications

Modifications to bookings are subject to availability and the policies of the transport operator or tour provider. Additional fees may apply.

Limitation of Liability

Yalla Hop acts as an intermediary platform. We are not liable for:

  • Delays, cancellations, or changes made by transport operators
  • Quality of service provided by third-party operators
  • Loss or damage to personal belongings
  • Injuries or accidents during travel
  • Force majeure events beyond our control

Transport operators are responsible for the safe operation of their services. Claims should be directed to the relevant operator.

User Responsibilities

  • Provide accurate and complete booking information
  • Arrive at departure points with sufficient time before departure
  • Comply with baggage policies and restrictions
  • Follow instructions from transport operators and tour guides
  • Respect other passengers and service providers

Payment Terms

We accept various payment methods. All transactions are processed securely:

  • Payments are processed at the time of booking
  • Prices are displayed in the applicable currency
  • All prices include applicable taxes unless stated otherwise
  • Payment information is encrypted and processed by certified payment providers
  • We do not store complete credit card information

Intellectual Property

All content on the Yalla Hop platform, including text, graphics, logos, and software, is protected by intellectual property rights. You may not reproduce, distribute, or create derivative works without our express permission.

Dispute Resolution

For EU Residents

You have the right to lodge a complaint with your local data protection authority. You may also access the EU Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

For Egypt Residents

Any disputes shall be resolved in accordance with Egyptian law. You may contact the Egyptian Data Protection Center for data-related complaints.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or to exercise your rights regarding this policy or your personal data, please contact us:

Email: contact@yallahop.com

Phone: +4071234567

Address: street Economu Cezarescu, nr 52, 1509, Bucharest, Romania

Data Protection Officer: contact@yallahop.com

We will respond to your inquiries within 30 days as required by applicable law.

Consent and Acceptance

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy and Terms of Service. If you do not agree, please do not use our platform.